FAQs
For quick answers, check out our FAQs page. Consider this your guide to everything MAE SOLLE.
Simple. Essential. Straight to the point.
Product Information
How to care for your tote?
Wipe clean with a damp cloth. That's genuinely all it needs.
Avoid leaving in direct sunlight for extended periods.
Store handles in their natural position, avoid folding or bending them back on themselves.
EVA has thermal memory. If handles soften in heat, stand the bag upright in a cool spot and they'll return to shape.
For full care and assembly instructions, visit our Care & Assembly Guide.
How do I assemble the handles?
Your tote arrives with detached handles. Push each screw button through the handle and bag, then twist to secure. It takes about 30 seconds, and your bag is store-ready.
What are the bags made from?
EVA - a lightweight, water-resistant, and structured material known for its durability and ease. Effortless to carry. Effortless to care for.
Are they waterproof?
Yes. Designed to handle daily life - from ocean swims to coffee spills - without compromise.
What size are the bags?
Spacious, sculptural, and built to carry more. Exact dimensions are listed on each product page. A smaller size is coming soon.
Can I use it as a beach bag? Diaper bag? Gym bag?
Absolutely. MAE SOLLE is made for all of it - beach days, baby gear, workouts, weekends away.
It’s wipeable, water-resistant, and structured enough to hold its shape no matter what you throw in. One bag. Endless possibilities.
Are the materials safe?
Yes! EVA is non-toxic and BPA-free. Safe for everyday use, including little hands.
Shipping & Ordering
Do you ship internationally?
We ship within New Zealand and Australia.
Note: We are not GST-registered in Australia, so GST is not charged.
More countries coming soon.
Can I pre-order?
Yes. We offer pre-orders for upcoming launches to minimise waste and ensure you don’t miss out. Estimated delivery details are provided at checkout.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused and in original condition.
See our Returns page for full details.
How can I contact you?
Email us at hello@maesolle.com or reach out via Instagram @shop.maesolle. We’ll get back to you shortly.
Get in touch
Have questions about your order, or a general enquiry?
