Refund policy

Returns & Exchanges

We want you to love your MAE SOLLE tote - truly.
If something isn’t quite right, we’re here to help

Change of Mind

If you’ve changed your mind, we accept returns within 14 days of delivery for a full refund or exchange - provided the bag is:

●        Unused

●        In its original packaging

●        In resaleable condition

Please note: return shipping costs are the responsibility of the customer unless the item is faulty

Exchanges

Looking for a different colour?
We’re happy to offer an exchange, subject to stock availability. Reach out to us within 14 days and we’ll guide you through the process

Faulty or Damaged Items

We thoroughly check every MAE SOLLE bag before it leaves our hands, but if something isn’t right, let us know within 7 days of receiving your order.
Email us at hello@maesolle.com with your order number and a brief description (images welcome!) and we’ll make it right - quickly and kindly

How to Request a Return or Exchange

1. Email us at hello@maesolle.com with your order number and reason for return.
   
   
2. We’ll respond within 1-2 business days with next steps.
   
   
3. Once we receive the item and confirm its condition, we’ll issue your refund or ship your exchange.
   
   

Please allow 5-7 business days for refunds to appear on your original payment method.